Shipping & Delivery Policy

Himalayan Artisan Pty Ltd
ABN: 26 649 999 913
Registered Address: Lane Cove, NSW 2066, Australia

1. Made to Order – Handcrafted with Time & Intention

All Himalayan Artisan pieces are made to order by skilled craftspeople in the Himalayan region. As each product is individually crafted—not mass produced—lead times vary depending on the complexity and scale.

  • Standard Production Time: 2 to 8 weeks

  • Heavier or Larger Items (Shipped via Sea Freight): Please allow up to 14 weeks from order to delivery

True craftsmanship takes time. We honour that process—and ask for your patience in return.

2. Shipping Regions

We currently ship to:

  • Australia: All states and territories

  • International: New Zealand, USA, UK, EU, Singapore, and select regions (email us for specific enquiries)

3. Shipping Methods

a. Standard & Smaller Items
Shipped via Air Freight or Courier Services

  • Australia Post, DHL, or equivalent

  • Delivery time after production: 3–7 business days domestically, 7–21 days internationally

  • Tracking and signature on delivery included

b. Heavier or Oversized Items
Shipped via Sea Freight to ensure safe and economical transport

  • Used for large items like basins, windows, doors, or bulk orders

  • Total time from order to delivery: Up to 14 weeks

  • Includes full freight tracking and customs clearance coordination

4. Shipping Costs

Calculated at checkout based on weight, dimensions, and destination.
For large orders or special requests, please contact us for a custom shipping quote.

5. Import Duties & Taxes (International Orders)

All international orders may be subject to import duties, VAT, or customs fees. These charges are the responsibility of the buyer. We’ll assist with documentation as needed.

6. Packaging & Protection

Our packaging process is designed for luxury-grade protection while using sustainable and recyclable materials wherever possible.

7. Order Tracking & Notifications

You’ll receive email updates throughout the process:

  • Production Confirmation

  • Shipping Notification with Tracking Details

  • Delivery Estimates

8. Damaged Goods or Issues

If your item arrives damaged or incorrect, please contact us within 48 hours of receipt with clear photos and order details. We’ll work quickly to resolve the issue—whether by replacement, refund, or repair.

9. Delivery Changes & Special Requests

You may update your delivery address before dispatch. If you require:

  • White-glove delivery

  • On-site assembly

  • Project-based logistics

Please reach out to us directly at support@himalayanartisan.co